Garden Route Express Shuttle is committed to complying with the Protection of Personal Information Act 4 of 2013 (the Act) and to protecting your personal information and privacy.

This policy sets out the basis on which any personal information Garden Route Express Shuttle collects from you, or that you provide to Garden Route Express Shuttle, will be processed by Garden Route Express Shuttle. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.  

Information we collect from clients and suppliers

We collect names, contact details, financial and tax information from clients and other personal information required for the purposes of carrying out our services and performing the contract we have with you.

We collect names, contact details, financial and tax information from suppliers, consultants and professional service providers so that we can place orders/instruct you and make payment in respect of any goods or services we receive. We do this on the basis of the intention of contracting with you or for the performance of a contract we have with you.

If you do not provide the information, this may affect our ability to perform our contracts with you.

Processing, protecting and transferring personal information

Personal information held by us is processed by appropriate members of staff for the purposes for which the information was provided. We may share your personal information within our organisation and outside the country of your residence with IT service providers, professional advisors such as accountants and government bodies/regulators for the purposes of:

• Complying with a legal obligation;
• Our legitimate interest in the effective running of our business; or
• Carrying out the contract we have with you or negotiating a contract with you.

 All our third party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third party service providers to use your personal information for their own purposes. We only permit them to process your personal information for specified purposes and in accordance with our instructions.

We take appropriate technical and organisational steps to ensure the security of your personal information including policies and procedures around use of technology and devices, IT security, document retention and destruction and data breach procedures. Only persons within our organisation which require your personal information for the performance of their work have access to that information and we do not transfer your information outside of the organisation or your resident country unless we are satisfied that the personal information will be afforded an equivalent level of protection.

Some of our systems are provided by third parties (for example, hosted databases and newsletter, website, survey providers and cloud storage providers). This is always subject to contractual assurances that personal information will be kept securely and only in accordance with our specific directions. We do not share or sell personal information to other organisations for their own purposes.

Retention of your Data

We will not retain your personal information longer than the period for which it is needed and in compliance with applicable law. We determine retention periods in respect of information we hold based on: 

• Legal obligations relating to minimum periods to retain data;
• The purposes for which we process the personal information and whether we can achieve those purposes through other means;
• Whether the information is required for reporting and analysis purposes relating to our operations;
• The amount, nature, and sensitivity of the personal information; and
• The potential risk of harm from unauthorised use or disclosure of the personal information. 

  

Your rights in relation to your information

Subject to certain limitations on certain rights, you have the following rights in relation to your information:

• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request deletion or destruction of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.
• Withdraw consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.
• Right to not be subject to automated decision-making.

 

Should you have any queries regarding this privacy notice or would like to enforce any rights you may have under applicable data protection laws, please contact us at:

Information Officer

Lawrence M.

Address

info@gardenrouteshuttle.co.za

We will endeavour to respond to any such requests as soon as is reasonably practicable and in any event within statutory time-limits in the applicable country. In some instances, we may be able to charge a fee for responding to your request and will advise you of this and any applicable amount prior to responding.

You should be aware that certain information is exempt from the right of access. This may include information which identifies other individuals, or information which is subject to legal privilege.  

You should also be aware that in some instances, if you do not provide information or you exercise any rights regarding the deletion or restriction of your information or object to the processing of your information or withdraw consent, we may not be able to process your application (for a scholarship or job or otherwise), continue funding your scholarship or use your services.

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

You also have the right to lodge a complaint with the relevant supervisory authority, details of which are set out below: 

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

P.O Box 31533

Braamfontein, Johannesburg, 2017

Complaints email: complaints.IR@justice.gov.za

General enquiries email: inforeg@justice.gov.za.

Changes to our Privacy Notice 

Any changes made to this privacy notice in the future will be posted on the website and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this notice.

Updated June 2023

Bookings System

Privacy Policy

We, Vilamora, are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, and disclose personal information when you use our mobile application (“the App”) and website (“the Website”). By accessing and using the App and/or Website, you acknowledge and agree to the terms and practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, please do not use the App or Website.

Information We Collect

When you use the App or Website, we may collect certain personally identifiable information (“Personal Information”) that can be used to identify or contact you. The types of Personal Information we may collect include:

• Name
• Email address
• Phone number

How We Use Your Information

We may use the collected information for the following purposes:

To provide and maintain the App and Website

To process and fulfill your bus ticket bookings

To communicate with you regarding your bookings, updates, and customer support

To improve and personalize the user experience

To send you promotional offers, newsletters, and marketing communications (with your consent)

To detect, prevent, and address technical issues or fraud

To comply with legal obligations and enforce our terms of service

Data Retention and Deletion

We will retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to delete your Personal Information from our systems, please contact us using the contact details provided at the end of this Privacy Policy, and we will promptly respond to your request, subject to any legal obligations.

Information Sharing and Disclosure

We may disclose your Personal Information to third parties in the following circumstances:

With your consent: We may share your information with third parties when you give us explicit permission to do so.

Service Providers: We may engage trusted third-party companies and individuals to facilitate our services, provide customer support, perform analysis, and assist in other business-related activities.

Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Security Measures

We take reasonable and appropriate security measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on the Website or through the App. Your continued use of the App or Website after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

By using the App and/or Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Thank you for choosing our services.