Refund Policy + Terms & Conditions of Ticketing 

Garden Route Express Shuttles has a no refunds policy. This means that if you purchase tickets and cannot attend for any reason, you may qualify for a transfer or future credit, but you will not qualify for a refund under any circumstance. 

If you miss your bus: 

We do not do refund clients should you miss the departure to or from the destination. 

In the unfortunate situation of cancellation due to a breakdown we will refund clients (or offer a free of charge postponement), should such breakdown occur in the first half of the excursion. 

Should the breakdown occur in the second half of your excursion, alternative transport will be provided but no refund will be given. 

The driver has instructions to return on the mutually agreed time and will not be able to wait for passengers not pitching after visits to destinations. 

Your purchase of Tickets is subject to our right to postpone, cancel or reschedule an Event at any time, or to alter or vary the programme of an Event, due to circumstances beyond our reasonable control. Where we alter or vary the programme of an Event, we shall not be obligated to refund any Ticket monies or exchange your Tickets. 

We work hard to ensure a safe and memorable experience. 

During our planning and permitting process we consider all factors that would impact the safety and enjoyability of the event including weather, capacity limits, and health & safety restrictions due to COVID-19. 

Day-of cancellations: We have OCCASIONALLY been required to postpone an event on the day of. This is not ideal, but it is a much better option than postponing the event after attendees have boarded.  

Long story short, there are a lot of factors that go into holding a safe and compliant trip. If we have to make changes we’ll let you know as far enough in advance as possible. 

If a postponement is required: 

While we will never cancel an event because of weather or environmental conditions, conditions may necessitate a postponement to a later date. 

Tickets are non-refundable — even if if there is a postponement. 

If you are owed a refund (due to cancellation) we will only refund the original purchaser to their original payment method. 

If a cancellation is required: 

There are very few circumstances that will require a cancellation. If the trip is cancelled with no makeup date, then we will issue a 100% refund to all customers. 

How can you make sure you don’t miss any important updates? 

If you were the one who placed an order with us: 

If you purchased tickets using your email and phone number, you are automatically on our list to receive updates. 

Updates via email will come from bookings@gardenrouteshuttle.co.za (Sometimes these emails go to spam or junk. Search your inbox if you don’t see anything from us.) 

If you did NOT place the order with us: 

If someone else purchased tickets for you, most likely you are not registered to receive updates with us. You can register for event updates on our homepage. Just scroll to the bottom and fill out the form or contact us via the above channels. 

Idemnity Waiver Information 

All passengers enter the shuttle entirely so at their own risk.  

Standing on any seat is strictly prohibited. 

Children under 10 years are not allowed without adult supervision. 

Garden Route Express Shuttles (Pty) Ltd carries passenger liability, but we strongly advise tourists/passengers to take out adequate travel insurance to cover personal accidents, medical expenses and loss of belongings. 

This activity is being undertaken at my own risk and the company involved herewith, namely Garden Route Express Shuttles (Pty) Ltd will not be held liable to me or my dependents for any claims arising from injuries, whether fatal or otherwise, sustained during the activity, howsoever such injuries are caused. 

No smoking is permitted on board including Vapes and E-Cigarettes, should this happen, the driver will immediately stop the Bus and the passenger will be ejected from the shuttle service. 

Please note that CCTV and film cameras may be present at the Venue. By purchasing Tickets and attending the Event, you consent to being filmed, photographed, videotaped, or otherwise recorded, and that your name, voice and likeliness may be broadcasted, displayed or distributed (commercial or otherwise) without any compensation being paid to you. 

Any damage to the bus for the amount of more than R500 will be for the account of the undersigned. 

All guests must comply with the lawful instructions of any of the employees of Garden Route Express Shuttles (Pty) Ltd or face possible ejection from the transportation service. 

Garden Route Express Shuttles (Pty) Ltd will not be held liable for any loss of or damage to any property sustained by any guests, howsoever such damage is caused. 

By purchasing tickets from Garden Route Express Shuttle, you accept that the Policies and Terms and Conditions set out here, sets out the full basis of the relationship between Garden Route Express Shuttles (Pty) Ltd and purchaser acknowledges that it is governed by the laws of South Africa and that in the event of bringing any legal action against the company, its members, servants or contractors, you agree that only the courts of South Africa shall have jurisdiction. 

Bookings Terms and Conditions 

Terms and Conditions 

 
Tickets are issued subject to the terms and conditions set out below. The passenger, by purchasing a ticket, confirms that he/she accepts and understands the terms and conditions and that he/she is aware of all conditions of carriage of the bus services. 

TICKETS 

Tickets are not transferable. 

Passengers must ensure that all the information is correct when purchasing a ticket. 
Any alteration to a ticket will render it invalid. 
We do not guarantee specific seating. 
Right of admission reserved. 

DEPARTURE TIME 
Passengers are requested to be at the boarding location at least 30 minutes before departure. 
Booked seats which are not filled 5 minutes before departure will be offered to stand-by passengers on a first come first serve basis. 
Any changes in the schedule will be communicated to passengers. 

SMOKING AND ALCOHOL 
Strictly no use of any illegal substances, consumption of alcohol or smoking on the bus. 
We have the right to refuse to service or load any passenger under the influence of alcohol or any illegal substance. 
Any person found in breach of our terms and conditions regarding the consumption of alcohol or smoking will be disembarked immediately at the next safe area. 

Fare 
Fares can change anytime without notice ticket prices may vary based on date / place of purchase. 
 
Luggage 
Any luggage will be transported at the owner’s risk. 
No refund will be provided for any lost or damaged luggage. 
Passengers are allowed to carry 10kg of luggage for free. 

 
Children 
 
Children under the age of 3 years travel for free if not occupying a seat. 
Should more than have one child under the age of 3 travel, accompanied by the same adult, the passenger is required to purchase one extra tickets at the applicable rate.